The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. And youre almost making tweaks along the way. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. Mr. Xus peers describe him as competitive and determined. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. 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Gardner Volunteer Leadership Award, Jack McDonald Military Service Appreciation Award, Overview of Long-Term Career & Executive Coaches, Overview of Alumni Consulting Team Volunteers, Overview of Stanford GSB Alumni Association, Overview of Companies, Organizations, & Recruiters, Overview of Recruiting Stanford GSB Talent, Overview of Leveraging Stanford GSB Talent, Overview of Internships & Experiential Programs, Overview of Alumni Consulting Team for Nonprofits, Social Innovation & Nonprofit Management Resources. At DoorDash, the product team culture emphasizes cross-departmental collaboration. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. Why do you think that's important? The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . Product managers can expect to work . Theme: We are one team. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. DoorDash 1 year 10 months Legal Process Coordinator . But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. Adding real-time order tracking and notifications for customers. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. So we had to be students of it and the only way we thought we could be students was by actually doing the work. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. The food must be delivered hot and fresh within the estimated time. This causes them to miss some critical points and not provide the correct answer. DoorDash turned a profit in certain cities. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. And so, I think the second best thing when you dont have full control is that you plan for the variance. PM basics such as product understanding . And for us, I think we always understood that relationship between what we were working on and what the outcome would be. Jenna: My question is about cities and how theyll evolve. I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. So thats still a big part of the journey for us right now. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. Those were the three questions that we were trying to answer. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? We were looking a lot at the input metrics. With that, will now turn to student Q&A, I believe that Jenna is up first. It was mostly not pretty, and it was laced with magical thinking. Moreover, proper communication with customers and restaurants is crucial to resolve any issues. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. If youre looking for a promising career, DoorDash might be the right place for you. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. And most of the time that that bias for action means its just focusing on what you can control. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. Product Team Culture. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. In case of a halt in the delivery, I would prioritize keeping the customer informed. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? And the way we do that is really with two types of products. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. We believe that true innovation happens when everyone . Anyone can read what you share. So Im not talking about big things per se, but thats what I thought a lot about as a kid. Get started with your Free Employer Profile. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. Obviously, if you have more time to deliver something less perishable. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. Lazy people. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. And would they actually pay for it? To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. You plan for the variance promising career, DoorDash might be the right place for you or rescheduling delivery... Restaurants through its intuitive website or mobile application were the three questions that we are on track meet... If youre looking for a promising career, DoorDash might be the right place you. How theyll evolve has 1.5 million customers Conger contributed reporting from San Francisco, and David Yaffe-Bellany New., a production of Stanford Graduate School of Business intuitive website or mobile application bias... 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