If you are uncertain as to why Instacart deactivated your account, or if you believe it was done in error, the first step to take is to reach out to their shopper support team to begin the process of appealing their decision. Be sure to take responsibility for your actions and choices. I was worried my account was hacked, so I cancelled all of the credit card accounts associated with the account. Now you'll be asked to confirm your account. "code":"9fa2bd7ccbac330c19f7417404b7457de06f9fcbf99458bd67cd5f0eebb982f2", "l0ebkrG2JAXEuNI9UBpWXO-yC7asltvuyw4RjELk3Hc", "linking_token": "l0ebkrG2JAXEuNI9UBpWXO-yC7asltvuyw4RjELk3Hc", Support time-sensitive last mile delivery, A billing reconciliation process is set up to handle the delivery discounts. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. One day, those patronizing the marketplace had a high salary and then, the subsequent day, access to their account was denied. Tap the 3 stacked horizontal lines in the upper left corner, At the top left, click the 3 horizontal lines, next to the information youd like to update, To add an address, enter the address in the, in the upper left corner in the app or on the website, Select the correct address from populated addresses, Make sure the pin on the map matches the correct location. When a customer receives their Instacart order, they get an email receipt of everything they paid for. Instacart+ members should cancel their membership before requesting to delete their account. As you can see in this example, there's a $3 Peak Boost on the order, making the batch more enticing overall. At the top left, click the 3 horizontal lines. For help with prerequisites, contact your Instacart representative. The help email address isn't working and I can't contact customer support without being to access my account. Forgot password To reset your password Look for Forgot your password? Log in to help us get you to the right help quickly. Despite adhering to the guidelines, it is possible for errors and mishaps to occur. Need to unlock my instacart account, and need instructions sent to my email GetHuman-mrstech's Report a Problem issue with Instacart from January 2022. Tap the 3 stacked horizontal lines in the upper left corner Tap Your account settings Tap Account Info Tap the information you'd like to change Update the information and tap Save On the website At the top left, click the 3 horizontal lines Click Account settings Click Your account settings Tap the 3 horizontal lines in the upper right corner. Instacart will lock accounts for a few different reasons, all of which have to do with security. If true, the customers membership is active, and the response reports the expiration date of the membership. Sign up for Verge Deals to get deals on products we've tested sent to your inbox daily. To reset your password Look for Forgot your password? However, it can also occur if you forget what password you used to log into Instacart. Happened to me. There is no charge for keeping an account open with us. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); How Many Consumers Research Online Before Buying. In short, if you're always insanely late, you're going to get deactivated either from a bad rating or Instacart flagging you for being unprofessional. Tap the blue Continue button. Tap Delete account. When you have changes to your personal information, its easy to update your name, delivery address(es), and phone number on Instacart. The pandemic has made grocery delivery a crucial service, but the ease with which workers can have their income affected illustrates how vulnerable gig workers like Instacart shoppers are. 2. Co-shopping is not an option when employed by Instacart. You can check your order status with the Instacart app or website. Good luck! Order status. Youll need to contact Instacart and prove that the account is yours. You'll see your email address or phone number on the screen. Your Instacart account might be locked because you entered the incorrect password too many times. They sent me a code to verify my shopper account, then hung. You can earn up to $500 just by sending your friends and family a referral code. If youre a shopper, Instacart can lock you out or even deactivate you for breaking the rules. This policy is designed to ensure a safe and secure environment for their customers and users. The company should have sent you an email to inform you that you have been cut off as one of their gig workers. Apr 30, 2021, 11:57 AM PDT Image: Instacart Some Instacart shoppers claim that the company has wrongfully terminated their accounts in response to fraudulent activity, locking them out of. The company says it has multiple measures in place for shoppers to get back into their accounts if theyve been the victim of a phishing or other unauthorized access. But you cant control when someone else tries to log into your account. Cookie Notice The account profile page displays the, If a 200 response is returned, the Instacart account is linked already. A digital Instacart receipt will be provided to customers and the physical version should be retained in the event of any disputed charges. If you forgot your password or otherwise cant access your account, read on for troubleshooting tips. Click on the Sign and Submit button. Being employed in any of the meal or grocery delivery services requires one to be an independent contractor. Tap Cashout: This button is green when you're eligible to cash out, so again, you need to have $5 or more in your balance. Use the authorization code and redirect URI to generate an account linking token. My neighbor is using his IC account with no problem. Our top priority is keeping your personal information secure. By heeding these guidelines, users can be sure to remain active on the platform. Consider the following recommendations in your implementation plan: For an example of a customer journey, see Account linking. Copyright 2023 Instacart. When you use Instacart, you will forgo any remuneration as the app will take away your ability to use it. You are in breach of Instacarts co-shopping policy if the person accompanying you does not have an account on the platform, as that would mean providing them with unauthorized access. Be sure to contact Instacart, and reset your password to secure your account when you get back into it. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Keep Your Receipt! You can also include delivery instructions for specific addresses in this section of the app. Link. For best results, download the latest version of the Instacart. on the login page. By acting according to Instacarts guidelines, you will be motivated to keep doing so. If a deactivation has been made, it is possible to submit an appeal in order to reverse the decision. Accompanying another person while you are working as an Instacart Shopper is referred to as co-shopping. The response contains the linking token in the access_token field. Instacart has been known to inactive user accounts, often due to unforeseen circumstances. The Instacart Mastercard is a great cash-back credit card to use for all your Instacart shopping needs, as well as other daily purchases, especially if you're going out to eat or filling up. Answer a few questions related to your banned account. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can continue placing orders during these 30 days. Then link the accounts. On a checkout page, set up a way to show the discounted delivery amount for Instacart+ memberships. Trust_support@instacart.com & This is the 24/7 Support Line: (888) 603-7649 OR (888) 317-8968. A favorable experience motivates customers to provide a high rating. A message confirms if the link was successful. Shop together. Instacart can terminate your account if you are utilizing a robot to procure additional jobs. Its annoying to have to leave the kids at home, but its for your safety and that of customers. Help with my Instacart issue. I emailed multiple times, asking that someone at least let me know if my account was hacked so I could cancel my credit cards. 3. To ensure the safest possible experience for all members of the Instacart community, our Trust & Safety team is dedicated to ongoing security measures to eliminate any instances of fraudulent activity on the platform. Manage account linking from the account profile page on your site. Its not clear why that hasnt applied to Freedman. Return the customer to the page where they initiated the linking process. If the customer isn't signed in to their Instacart account, they are prompted to sign in on the Login with Instacart page. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The shoppers CNN Business spoke to were identified as having linked accounts, which, in Instacarts terminology, means an account believed to have indicators of fraud, though not necessarily with compromised data connected to a shopper. Adhering to the customers delivery instructions, not giving out your password to anyone to prevent any security issues, and honoring the alcohol policy are all strategies to be conscientious while doing your job. Instacart might lock you out if you use the wrong password too many times. Once you get the email, select Confirm in the email. One of the major benefits of using gig applications is the freedom to work when desired and the possibility of making a substantial amount of money. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. 5. Consider why Instacart may lock your account and how to get it back. Instacart wants you to know that it takes the security of its customers' data very seriously. Set up a page for redirects from Instacart and register this page with Instacart. Robly invented OpenGen in 2014 and Robly A.I. The human cost of Instacarts grocery delivery, customers baiting larger orders with even larger tips, Meta backs new tool for removing sexual images of minors posted online, Mark Zuckerberg says Meta now has a team building AI tools and personas, Whoops! Here's how it works: Log into your Instacart account and click on the three lines in the lefthand corner, also known as the navigation bar. . Instacart also returns a CSRF token and an authorization code. I've received no emailed instructions on how to unlock my account, so I tried resetting my password and clearing my cookies. You must complete any active order(s) before requesting to delete your account. To reset your password. If your Instacart account has been deactivated, you can try to appeal the decision or look for alternative gig services like UberEats, Grubhub, or Postmates. . When youre on the clock, reward yourself with a little something every week using your own funds acquired from your labor. and our To get started, create an account, select the store you want to shop, and place your order. According to what other Instacart employees have reported after submitting their appeal via email, customer support has indicated that they will inform the shoppers of their decision within two days. It is essential to be able to demonstrate a professional attitude and demeanor. Gig workers will only be helped by having positive customer feedback. Though its not likely to be an issue, inadvertent errors can cause the system to suspend your account and you may not even be aware of the reason. Unforeseen circumstances can lead to the company removing them from their services. If you violate a law while performing a job through Instacart, you will likely have your account disabled. It may come as a shock, but according to the agreements you agreed to, you are not allowed to present the customer with the invoice for the items you obtained for them. Coupons and promotions. In this sense, you don't really have to keep your receipts. This goes hand-in-hand with having a low Shopper rating. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click Your orders. Please noteAddress changes apply for orders placed after you make the updates. If your account appears to be suspended, you wont be able to place any orders. Tracking your order and delivery. Strength in numbers! Attempting to use bots to increase the number of gigs you receive is against the terms of the agreement, which states that no modifications should be made to the app. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Once you get the email, select Confirm in the email. Privacy Policy. Youll receive an email from Instacart suggesting you reset your password if theres a login on your account from a different device or location. Youll receive an email from OneTrust with further instructions. Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. She admitted to CNN that she fell for a scam in January that similarly locked her out of her account, but that time it only took days for Instacart to restore their access. and our You can also update your email notification preferences and how we contact you about deliveries in your account. This call generates the account linking token. WORD OF WARNING: Instacart Security is Terrible I highly recommend everyone avoid using Instacart like the plague. When working on gig platforms, the great advantage is that you have the discretion to choose which gigs to accept or reject. Get a bigger bang for your buck with Instacart's referral program. Be sure you read through the Shopper Rules once you join. Instacart Login | Online Account Access | Instacart Log in Continue with Google Continue with Facebook Continue with phone or Email Password Forgot password? Instacart does not condone any sort of discrimination, thievery, or any other activity that may put their customers in an unsafe situation from their employees or independent contractors. Firstly, users should make sure to follow the terms and conditions of the platform they are using. 15. Secondly, it is important to remain respectful and courteous when interacting with other users. 3. Begin typing to search, use up and down keys to navigate, enter to select. Then I got emails that my number and email had been changed. If youre curious about the criteria for deactivation on Instacart, we can offer insights. Instacart coupon code: $25 off any size order + free delivery Discount code expires on March 31, 2023. If youre sure you want to delete your account and, , you can submit a request in the Instacart app. This includes keeping your personal data safe, and not sharing it with any third-party. Luckily, you can get your account back if you contact Instacart. Dismiss Select the address listed at the top of the screen. When you have changes to your personal information, its easy to update your name, delivery address(es), and phone number on Instacart. The same thing happened to another shopper from Virginia, Rebecca Maynard. Download Instacart: Grocery delivery and enjoy it on your iPhone, iPad, and iPod touch. Save my name, email, and website in this browser for the next time I comment. Of course, you can use something that you think will be easy for you but harder for others to guess. You might try tagging them in a Tweet or using another social media platform. Tap the 3 stacked horizontal lines in the upper left corner. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You must complete any active order(s) before requesting to delete your account. Instacart may remove you from their platform at any moment due to multiple reasons. If someone finds your note, they could get into your account. Also added details on who Instacart requests shoppers not to share information with. If you bring anyone with you when you deliver orders, Instacart can also block your account. Click Account settings. Robly is a leading innovator in Small Business Marketing Automation. 2023 Vox Media, LLC. But all of the benefits can go away if your account gets locked. Avoiding deactivation can be achieved by following a few simple steps. / Sign up for Verge Deals to get deals on products we've tested sent to your inbox daily. On the Authorization Required page, the customer clicks Allow to permit the link. I've been an Instacart Express member for years. Add text that says that customers can unlink accounts by contacting Instacart Care. Then link the accounts. Customers obtain a card in the postal service that can be used to purchase specific items. Swap out words like for with the numeral 4 to help. Please do so within 7 days or youll have to submit another request to delete your account. Tap the information you'd like to change. you make the updates. In order to make an appeal for deactivation, you must provide your username and explain the reason for your request. Follow the steps here. I received an email on Jan 1, saying my membership was canceled. If you dont see the password reset email within a few minutes, please check your junk/spam folder. Regardless of the characters you use, make your password longer. Ideally, youd stay logged in on your phone so that this isnt an issue. You might want to change your email address as well if you think someone else used that to try and access your account. Please note that deleting your account is permanent and you wont be able to use it once its deleted. Tampering with someones food is both unprofessional and against the law. The response contains the status of the linked Instacart account and the account profile page doesn't show the. At least one Biden administration official has said its time to reclassify gig workers as employees, which would alleviate some of the uncertainty. In a few moments, you'll receive the code via email or SMS text message. I was able to get into the account, but when I try to check my past orders, make a new order, or do any other action, I receive an error alert saying the page could not be found. Instacart+ members should cancel their membership before requesting to delete their account. New customers may be eligible . I tried to call the help number multiple times and was kept on permanent "hold." However, you can submit a personal information deletion request by clicking, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. A good option is to call them at 1 (888) 246-7822. A more secure option is to use a password manager. Are you looking to cancel your upcoming monthly or yearly. Tap Account Info. In the end, whether you can reactivate your Instacart account boils down to the cause of the lockout and whether the people assessing your request feel that you deserve another opportunity. Enter the code to confirm your account. A significant rule you should know is that you cant bring people with you as you shop. Savings on every order. Sometimes Instacart may suspend customer accounts as a security measure to prevent fraud. It's easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. Tap an order to view its status. in 2015. For more information, please see our You can also include delivery instructions for specific addresses in this section of your profile. To make changes to your name, email address, phone number, or password, follow the directions for the website or app. Instacart has a policy in place which allows them to deactivate any accounts that are found to be in violation of their terms and conditions. Log in to help us get you to the right help quickly. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You need at least $5 to use Instacart's Instant Cashout. With hundreds of emails arriving daily, its easy to forget that ones account is no longer active on the Instacart shopper app, which typically becomes apparent when one is unable to log in. Tap Your orders. It will take hackers more time to guess a longer password since there are more possibilities. Site version: 662a6a3, 'https://