The rebooking will always be subject to flight availability and to the payment of the full cost of the new ticket. (3) We cannot guarantee accuracy at all times of information given in relation to any shore excursions or about the port/area you are visiting generally or that any particular excursion will take place. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs. However, you will be responsible for any costs and expenses involved in doing so. 2023 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 2. Such alterations are unlikely to constitute a significant change. For further details, refer to our refund and cancellation policy at www.ncl.com. But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. Guests should pay attention to the conditions of chosen flights when confirming flight bookings. Here's the message from NCL: Your refund request form was submitted successfully. b. evidence that you are funding the cruise, including all onboard charges, through a bank associated with a non-sanctioned country. No refunds will be given for any missed . Luggage does not include mobility equipment which is dealt with below. Due to airline restrictions, we are not always authorised to pre-reserve seats for our Guests. The Guest's attention is specifically directed to Clauses 5 and 12 of the Terms and Conditions of the Guest Ticket Contract. We reserve the right to cancel any booking and/or deny boarding to any Guest who maintains an outstanding balance in any amount owed. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. Holland America: Approximately 60 days. This means you are not entitled to make any claim against us which arises in the course of carriage which is not expressly permitted by the Regulation and the Athens Convention or which is in excess of the limits provided by the Regulation and the Athens Convention where applicable. (3) In order to enter the USA, every person travelling (including children) must have a visa unless they qualify for the Visa Waiver Programme (VWP). For all claims and subject to clause 12(4) we cannot accept any liability if you fail to follow the procedures set out above. We will have no further responsibility toward such Guest(s) including any return travel arrangements. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. Alternatively, you may notify the travel agent through whom you made your booking of your cancellation. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. Visa requirements may change. Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. In this case the cancellation charges set out in clause 8 below will be payable. (7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. (1) The information contained in our brochures is correct to the best of our knowledge at the time of the brochure going to print. Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. It has been identified that elderly persons and persons with certain chronic medical conditions may be at increased risk of life-threatening complications from being infected with COVID-19. (4) We have no liability to you if you miss your transfer for any reason (including, without limitation, as a result of flight delay, cancellation or any other reason outside your control) or are refused access to the transfer for any reason referred to in this clause or any other clause of these Terms and Conditions. To find out more, please. (1) For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. The Regulation and Athens Convention also limits the maximum amount we as the carrier have to pay where loss of or damage to mobility equipment occurs during the course of carriage. Such reasons include, without limitation, traffic congestion, accident, breakdown (whether or not the accident or breakdown directly involves the transfer vehicle), diversion, road closure, road works and any force majeure. The original signed form (a copy is not acceptable) must be presented to a Norwegian Cruise Line representative at the pier during check-in, along with a copy of both parents' driving licence or passport. With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). (1) You may cancel your confirmed booking at any time before departure. Additionally, we will have no liability for any costs or expenses they incur as a result. NCL says its new temporary, "Peace of Mind " policy allows guests to cancel all 2020 cruises 48 hours before the vacation start date to get a "100% future cruise credit to be used for all sailings . Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. (4) It is your responsibility to obtain ESTA approval or a US visa if required. Please note, a full refund entitlement only arises where we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances as set out in clause 10(2)a and we exercise our right to cancel as a result. Each piece of baggage must be distinctly labelled with the Guest's name, name of the ship, cabin number and sailing date. Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. Please be aware that there may be enhanced screening/monitoring at exit and entry points in the UK, throughout Europe, and overseas which may delay embarkation or disembarkation. Each Guest may bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG. A "shipping incident" means shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage unless the carrier proves that the incident occurred without his fault or neglect. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. The Guest agrees that if at any time within 14 days prior to embarkation, the Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, or we otherwise determine in our sole discretion that the Guest is unfit to board because of any communicable illness, we will deny boarding to such Guest. (iii) unavoidable and extraordinary circumstances as defined in clause 11 above. (9) The UK Foreign, Commonwealth and Development Office or other EU foreign ministry, may have issued information and advice which is relevant to your holiday. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. This maximum is 3,375 SDR per person (approximately 3,600 or 4.100 as at 22 June 2018). (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. I was not able to. We strongly recommend you have appropriate travel insurance to protect you against such liabilities. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. "We", "us", "our", "Norwegian Cruise Line" and "Norwegian" means NCL (Bahamas) Ltd., trading as Norwegian and/or Norwegian Cruise Line, Mountbatten House, Grosvenor Square, Southampton SO15 2JU, Great Britain, phone: 0800 03102121, e-post: reservations@ncl.com. For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or EU regulation. For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, if he/she proves that the incident was the result of the carrier's fault or neglect. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. For further information, please refer to the insurance certificate provided for your booking. Compensation arising from a shipping incident can go up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018) unless the carrier proves that the incident occurred without his fault or neglect. If you book and cancel back to back cruises, cancellation charges as shown below will be payable in respect of each cruise. Where an insignificant change is made before departure, we will notify you in writing. The following terms also apply, except where otherwise stated, to transfers between airport and ship which form part of a flight inclusive booking made with us or where you book them with us at the same time as you make your cruise only booking. (5) Guest Testing Positive for COVID-19 Pre-Cruise. (3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. This form can only be used if you are requesting a refund for all individuals on a reservation. (7) We and the operator of the transfer have the right to refuse access to the transfer in the event that you are or appear to be intoxicated or under the influence of alcohol or drugs or behaving in a manner which is causing or may cause distress, disturbance or danger to any person travelling on, or the driver of, the transfer vehicle or damage to any property. Only such clothes, effects and gifts as are appropriate for the cruise may be brought on board by each Guest. For transfers which do not form part of a flight inclusive booking or are not booked at the same time your cruise only booking is made, and providing we have selected a reputable transfer operator, we have no liability to you of any description on any basis in the event that you fail to arrive at the port prior to the latest check-in time for embarkation on the ship or at the airport prior to latest check-in with the airline as a result of any delay or failure in the operation of the transfer at any stage (including prior to departure from the airport or port) for any reason. (1) For security reasons, the United States, most European and many other countries now require airlines to provide information about their passengers before they fly. (Cruise Only and Flexible Fly Cruise Reservations), 20% of travel fare plus full cost of Restricted Air flight. Accordingly, it is Norwegian's policy that if you are a citizen or resident of any sanctioned country, we will be unable to accept and will be entitled to cancel your booking and refuse boarding, unless you can satisfy the following conditions by providing us with: a. proof of citizenship in a non-sanctioned country; OR proof of residency in a non-sanctioned country; AND. We/the airline will endeavour to satisfy any special service(s) requests such as adding frequent flyer numbers, requesting special meals or mobility assistance. Where you have provided an e-post address to us or your travel agent, we will e-post your confirmation invoice to you. Approval is usually provided very quickly but can take up to 72 hours if data needs to be checked. If you fail to obtain authorisation to travel through the ESTA website or a US visa in advance of travel, you will not be allowed on your outbound flight or sailing to the US. Accidents under the Regulation and the Athens Convention include both 'shipping' and 'non-shipping' incidents in the course of the carriage. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. (3) Please note, we cannot accept responsibility for any services which do not form part of our contract. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing. Any Guest wishing to bring on board baggage in excess of 40 KG in total must seek prior approval from us. These sanctions limit the ability of cruise lines to conduct business with these countries and their citizens, which includes allowing citizens of those countries to sail onboard our ships. Earlier (e.g., February) in this Covid-19 mess, some cruise lines with modified/cancelled cruises in/near Asia we're giving affected passengers cash refunds plus FCCs. Norwegian announced the cancelation in a letter to guests on February. An EHIC is not a substitute for travel insurance. Except as otherwise set out in these Terms and Conditions, you must indemnify us for any expense incurred or suffered by us which is not included in the holiday price you have paid to us including (without limitation) expenses relating to medical, dental or similar treatment, accommodation, transportation, repatriation or damage to property. Our Services are owned and operated by Norwegian Cruise Line. (3) You will be provided with a voucher for your confirmed transfer which you will need to present before you will be allowed to board your transfer vehicle. References to "departure" mean the start date of your holiday arrangements. You will need to apply for a visa if you have ever been arrested (even if you were not convicted of an offence) or have a criminal record of any description. The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. In accordance with the Athens Convention, we cannot therefore accept liability for the loss of or damage to any valuables you bring on holiday with you. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. EU citizens should make enquiries with the US embassy or consulate in their country of residence. In the event we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 11) and we notify you of this as soon as reasonably possible, we have the right to terminate your contract. Where we are able to do so, an amendment fee of 50 per person per change will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. Guests are advised that standard cabins are not designed to be barrier free and wheelchair accessible. Under these circumstances, unless we determine that the Guest has failed to comply with our COVID-19 Policies and Procedures or this Ticket Contract, any Guest denied boarding because of a known or suspected infection with COVID-19 will be entitled to a refund if required by law, or an optional future cruise credit equal in value to the amount the Guest paid to us, subject to the Guest providing verification satisfactory to us of results of tests administered by providers other than those retained by us. Suspended Sailings - Refund Request. Unavoidable and extraordinary circumstances also include COVID-19 or other communicable disease/illness and their impact, such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects. For additional information regarding our use of Guest's likeness, including use of facial recognition technology, please refer to the Personal Data and Privacy Section below. Those suppliers provide these services in accordance with their own terms and conditions. Guests are also advised to carefully read and review Clause 2 and our website at www.ncl.com/sail-safe which contain important terms, conditions, policies, procedures and requirements related to public health and COVID-19. Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf. (3) All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 3. Public Health, COVID-19 Policies and Procedures, Understanding the Risks, 11. Further information on entry requirements for the USA are available at http://travel.state.gov. Flight details should be provided when booking your transfer. Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. Rebooking will always be subject to flight availability and to the insurance certificate provided your... The Guest 's name, name of the airline which operates your flight negligence. Sent Margaret a refund for the USA are available at http:.... 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