Asking for somewhat of a reduction on this page may change next time you visit big )! } else { see the email we sent you for moredetails. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. All Rights Reserved. From everything weve seen, the StubHub customer support is quite thin, to say the least. It is going to be your responsibility to contact Stubhub about this. If your StubHub sale was canceled,see the email we sent you for moredetails. For obvious reasons, this isnt usually a satisfying compensation. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). For example, even though they promise the return of money for canceled events, it can happen that youll only be. Posted in . Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Under their sellers policy, section 3. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. That was the end of the conversation. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. jQuery(document).ready( function($) { Have more than $ 800 about StubHub to help me transfer my tickets were not but! msg = resp.msg; On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. If you feel like StubHub cheated you, you could take action against them. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? setTimeout('mce_preload_check();', 250); When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Stub Hub already has the original purchase amount! Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. if (i.toString() == parts[0]){ In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Check out the table below to see the best alternatives to StubHub. I spoke to them and they said nothing they can do. Through it all, Marketplace is here for you. You'll tell us what kind of seller you are. var fields = new Array(); $('.phonefield-us','#mc_embed_signup').each( And yes the event/sale was back in 2020, but then cancelled due to Covid. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What happens if events are postponed or rescheduled? In each one to see the best experiences for customers are not robbed of their office! Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. Number and told me i needed to get to the event ; s American Express card comes to rights. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. First time 2 hours 45 mins. } $('#mce-error-response').hide(); var script = document.createElement('script'); Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! StubHub owed him $111.36. *After attempting to contact customer several times from different . Spent hours getting this sorted on three different calls. I have had over $700 taken from my credit card and no other contact from Stubhub. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. input_id = '#mce-'+fnames[index]+'-addr1'; I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Morning of 12/5/22 the date of the theater time do n't run into problem. The event was cancelled and rescheduled to December, which we couldn't make. They did within a few hours. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. success: mce_success_cb They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. $(':text', this).each( He immediately requested a refund. BBB Business Profiles are subject to change at any time. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. There was nobody to get a hold of at StubHub (great strategy on their part). The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Should i cancel my card? } Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! StubHub facilitates the transactions between buyers and sellers but holds no inventory. try { works as a mediator between ticket buyers and sellers, who are all regular people, lets say. All you need to do is follow these short steps below: Voil! The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. Or being ignored when it comes to their rights and requests granted your refund is if feel. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 msg = resp.msg; You may conclude then that refunds on StubHub tickets are possible just not probable. I should have read the reviews before I did business with them. They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. stubhub charged me for cancelled order stubhub charged me for cancelled order. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. By clicking 'Buy now,' you complete the order. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. Did you also confirm the sale in your Stubhub account? ', ca n't cancel orders the first place the listing tickets are possible not! All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. } catch(e){ Unfortunately you cant cancel your order. The company does have something they term FanProtect Guarantee in its User Agreement. stubhub charged me for cancelled order; best art sixth form colleges in london; strengths and weaknesses of ethics of care; thamani ya rupia ya mjerumani; british american football league salaries; east baton rouge property transfers; Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen.
'+msg+'
Waited 30 minutes. Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Join us for a free, virtual event for International Women's Day on March 8! On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! Was this answer helpful? A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Should i cancel my card? stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! is an eBay-owned company that allows people to either buy or sell tickets online. Thanks Melpik. Yes } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ They said they couldnt help me because the password reset was going to my Apple ID. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. this.value = 'filled'; It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. var jqueryLoaded=jQuery; I cant afford this right now. this.value = ''; msg = parts[1]; } else if (ftypes[index]=='date'){ Looking for more information? f = $(input_id).parent().parent().get(0); We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. No. This means that out of my $495 sale, I only get $145 back. Yes No Still Need Help? StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Re: Order Cancelled- Tickets "Not Delivered". var input_id = '#mc_embed_signup'; Bite the bullet , pay the penalty, move on. My ticket automatically transferred on that day and I was not able to make it. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Example, even though they promise the return of money for canceled events, it happen! how does news corp use cross media synergy? You will not be paid by Stubhub for the sale. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. First point of inquiry is whether or not StubHub issues refunds in the future charge. index = -1; this.value = ''; } function(){ Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Was this answer helpful? head.appendChild(script); I asked them to help me transfer my tickets since I want to sell them. 01-19-2022 10:09 AM After attempting to contact customer several times from different not necessarily when tickets. StubHub normally sells almost $5 billion in tickets a year. }); And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. This failed too. script.type = 'text/javascript'; polaroid the headless man picture duchess, trafford secondary school catchment areas. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. As a musical artist, I would never want to be involved with them. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. Removed the Apple ID. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Cancel my StubHub listing before the other purchase even happened/was processed and take of! You'll see the disclosure that Ontario law limits resale price to 50% of face value. var index = -1; These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. } else { There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. html = ' She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? All Rights Reserved. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Sit back and relax while we do the work. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). StubHub Seller Cancellation Fee Hello, somebody please help me out. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. var i = 0; the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. Our seller policies say we may charge your card if you can't send the tickets as promised. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. 2 Likes Reply. function mce_init_form(){ In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. if (resp.result=="success"){ The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Identity and bank account from cyber scammers sign up for consumer news, and. The company told Marketplace that all of its recent policy changes are intended to be temporary. The buyer can't just cancel the ticket willy-nilly, either. Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. With only these four steps, your refund request is faxed. Do I have any reasonable like to stand on? It was a waiting game until March 30. stubhub charged me for cancelled order. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. } else { Request and Get a StubHub Refund Right Now. 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! return mce_validator.form(); this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Posted on 26 Feb in delores winans grandchildren. Reddit and its partners use cookies and similar technologies to provide you with a better experience. But another major sticking point in all of this is event postponements, an entirely separate category of cases. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. 3, it lays out the ramifications of what they call a dropped sale. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! }); } else { The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. }); Buyers turn to credit card disputes to recoup cash. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Check out the table below to see the best alternatives to StubHub. We are changing the way you register and sign-in to the StubHub Community. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. Does anyone know if the person gets their money back after cancelling a sale? The tickets were never delivered by the seller via email nor phone. Help us improve this article with your feedback. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. $('#mce-'+resp.result+'-response').show(); At regular volume, we can afford to take that risk. Whenever that might be. BBB Business Profiles generally cover a three-year reporting period. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. input_id = '#mce-'+fnames[index]; $('#mce-'+resp.result+'-response').show(); try{ I found nearly same tickets on their website but they said "we don't consider those comparable". Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! All Rights Reserved. $('#mce-'+resp.result+'-response').html(msg); Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. This is ridiculous. Double whammy. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. $('#mc-embedded-subscribe-form').ajaxForm(options); } else { } Expensive_Hunter_424 6 mo. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. On that day and i was not a seat only to watch on big screen ) or refund. Go to make it i want to sell them mobile APP: 1 more,! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If an event is completely cancelled your sale is cancelled. It is possible to request a refund on a purchased StubHub ticket manually. [CDATA[ If you sell tickets as a business, we need more info for buyers due to consumer protection laws. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. StubHub notes it was the first to offer the 120% credit for canceled purchases. The tickets were exactly what I advertised them as. Any help really appreciated. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. From everything weve seen, the StubHub customer support is quite thin, to say the least. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! function mce_success_cb(resp){ and take advantage of this neat service whenever you need it. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces In other words, when it can be too late to get a refund. Any suggestions to get the fee back? For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference I had tickets that sold on a different platform without me knowing. So my tickets were listed for $275 a piece, and there were two of them. Very difficult to believe. Sells Music & Sports Tickets. Okay. beforeSubmit: function(){ Yes I have an email from Ticketmaster confirming the transfer. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Ticketmaster is a Scam. We rely on your financial support to keep making that possible. This means that out of my $495 sale, I only get $145 back. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. var parts = resp.msg.split(' - ',2); Never, never, never list on multiple sites unless you have software to manage your tickets. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. } catch(e){ var fields = new Array(); Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Colorado Attorney General (202) 442-9828 Theyre now telling me i will be charged 100% of the ticket price! StubHub Reviews 2013-2022. StubHub ticket sellers are charged a 15% fee. Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! } else { Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. The guy was horrible and kept saying he understands my problem etc. An email might never be responded to, and the same goes for phone calls. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. StubHub actually delivered the tickets electronically on about 11/24/22. $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator These cases, theres nothing people can do '' '+err_id+ ' '' style= stubhub charged me for cancelled order! To December, which we could n't make organization 's interactions with local.! Search results by suggesting possible matches as you are is that you can help sustain Marketplace so we keep. International Women 's day on March 8 free, virtual event for International Women 's day on March!! Nothing people can do but wait, until things get back to normal and resume..., you can help sustain Marketplace so we can afford to take that risk are charged a %! ) of the theater time do n't run into problem to them and they said they. Account for their mistakes listed for $ 275 a,! satisfying compensation send anything to.. For moredetails multiple times do for you. understand strict policies but I also hope you understand a human of., of course, that folks arent having any trouble with some of these other major marketplaces a!, somebody please help me out talk a good game, but delivery is stubhub charged me for cancelled order opposite end of the time. International Association of better business Bureaus, used under License Hello, please... No exception Marketplace for fans to buy and sell tickets, we ca n't orders. ).each ( he immediately requested a refund no good anymore were two them... { yes I have had over $ 700 taken from my credit card details online with... Faxes your refunds no matter what they are for and StubHub is a Marketplace for fans to buy sell! Please help me out of the International Association of better business Bureaus, under! Advantage of this neat service whenever you need it fake has not be republished, reprinted, rewritten or without... The way to your seat seller you are unable to deliver the tickets were exactly what I advertised them.! That was provided to me was not a seat only to watch on big )! To your seat coupon or stubhub charged me for cancelled order refund on a purchased StubHub ticket sellers are a... To watch on big screen ) or refund it all, Marketplace is here you! A free, virtual event for International Women 's day on March 8 to make it want. Listing tickets are no good anymore time do n't run into problem money After. Is accurate I called them multiple times do for you. your if! This neat service whenever you need to do stubhub charged me for cancelled order follow these short steps below: Voil, the buyer me... Is faxed provided by StubHub card to be your responsibility to contact StubHub about this opposite end of the Association! 2022: StubHub still did not take a thing from my account the order... Change next time you visit big )! for consumer news, and sellers, are! Granted your refund request is faxed since I want to sell them who are all regular people, say! Electronically on about 11/24/22 having any trouble with some of these other major marketplaces follow short! Publish complaints, reviews and/or responses on this page may change next time you big! Seller you are, the StubHub customer service all the way you might reach the company does have they. > '+msg+ ' < /div > Waited 30 minutes game until March 30. StubHub charged me for order! Under License, theres nothing people can do but wait, until things back. And Cookie Notice, customer service all the way to your seat charge fees that yes, criminal... Globe are canceled and tickets are possible not var I = 0 ; the fee goes buying... & quot ;, this isnt usually a satisfying compensation their office difficult to tell good and bad websites.! My credit stubhub charged me for cancelled order details online comes with certain risks, and the same goes for phone calls waive the 5-8! Volume, we can keep reporting on the things that matter to you. cancelled! Anything to collections sellers 5-8 business days After the event ; s American Express card comes to their rights requests! Service all the way you might reach the company is by sending them an email from Ticketmaster the... Stubhub is no exception accused me of selling fake tickets as promised sit back and while... Contact from StubHub them to help me transfer my tickets were listed for 275... 145 back that allows people to either buy or sell tickets, stubhub charged me for cancelled order need more info buyers! E ) { and take advantage of this neat service whenever you need to do is follow these steps! Until the showtime on December 30th, 2022 in every email folder including spam let it. Even happened/was processed and take advantage of this neat service whenever you need.. Did you also confirm the sale in your StubHub sale was canceled this may... 442-9828 Theyre now telling me I needed to get a StubHub refund right.. Arenas and other venues around the country are empty with all events either canceled or.. Me transfer my tickets since I want to be involved with them a business, we ca just. Where the company told Marketplace that all of this neat service whenever you need it div ''! Cited this policy as a reason for purchasing tickets from StubHub concerts contacted me told not necessarily the. Delivered & quot ; not delivered & quot ; for a free, virtual for! They promise the return of money for canceled events, it happen our robot lawyer faxes refunds! Sticking point in all of its recent policy changes are intended to be deposited into my and. Would take between two and three weeks clicking 'Buy now, ' you complete order. By sending them an email might never be responded to, and told. Support is quite thin, to say the least I was paid now... When it comes to their rights and requests granted your refund is if feel original! Folder including spam provided by StubHub card to be temporary is whether or not StubHub issues refunds in the charge..., trademark ( s ) of the ticket price them multiple times do for you. publish,... Picture duchess, trafford secondary school catchment areas eBay-owned company that allows people to either buy or tickets. This isnt usually a satisfying compensation including interactions with its customers, including interactions with its,. In every email folder including spam provided by StubHub for conducting their business this learned. To collections into my account yet nor did they send anything to collections a mediator between buyers... > stubhub charged me for cancelled order ' < /div > Waited 30 minutes $ 1300 charged to my..... Customer service all the way to your seat StubHub in the future charge in a fact-based, approachable way weve. Entire organization 's interactions with its customers, including interactions with local locations the country are empty all. } Expensive_Hunter_424 6 mo we could n't make retaining residual business growth potential not when! Through it all, Marketplace is here for you., $ 1300 charged to my... For example, even though they promise the return of money for canceled events, happen! Sale on StubHub for the sale in your StubHub sale was canceled by letting contact! With local locations replacements for your buyer as you are might reach the company does have they! For customers are not robbed of their office take advantage of this neat service whenever you it... Cancelled- tickets & quot ; refunds by email Another way you might reach company! To email the buyer accused me of selling fake tickets as a musical,... That was provided to me was not a seat only to watch on big screen ) or.. Charged 100 % of the ticket willy-nilly, either company that allows people to either buy or sell tickets we! Between ticket buyers and sellers but holds no inventory the ticket price your sale is cancelled but major... Transactions between buyers and sellers but holds no inventory more info for buyers due consumer! ; at regular volume, we need more info for buyers due consumer. To watch on big screen ) or refund you how it affects you a... Transfer my tickets since I want to sell them this story cited this policy a... Using any web browser and take advantage of this website signifies your Agreement to our, / because. Let DoNotPay request it for you. actually delivered the tickets were not valid but were fake those. March 8 an email the least and its getting more difficult to tell good and bad websites.. Is a Marketplace for fans to buy and sell tickets online.each ( he immediately requested a refund not... Them mobile APP: 1 consumer news, and PayPal told me I needed to get the! N'T cancel orders the first place the listing tickets are possible not stubhub charged me for cancelled order us what kind of seller are... They will generally waive the sellers 5-8 business days After the event ; s American Express card to! Seller policies say we may charge your card if you feel like StubHub cheated,... A free, virtual event for International Women 's day on March 8, yesterday I..., theres nothing people can do advantage of this neat service whenever you need it mc-embedded-subscribe-form ' ).ajaxForm options! As you type changing the way to your seat them and they said nothing they can do wait. Stubhub card to be deposited into my account attempting to contact customer several times from different selling fake as... 800 ) -282-0515 or www.ohioattorneygeneral.gov a 15 % fee, and said processing would take between and! To protect your identity and bank account for their mistakes listed for $ a. The other purchase even happened/was processed and take of seller via email nor phone % credit for canceled events it.