Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Check with the Enterprise location you are renting from for details. 4. I just had Enterprise do the same thing in PA. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Get more information about renting a car after an accident. With talking to my insurance company, USAA, they declined to inspect the vehicle. loonydan42 5 yr. ago. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. I bought full coverage on the vehicle because it is always safer that way. I will not paid the total sum of this bill. We immediately called the Enterprise location from which wed rented to inquire about the claim. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). Plus Your Points is back! Learn more about rental reimbursement coverage. At Enterprise we believe you should not be charged for fair wear and tear. Brought the car back, no issues. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Check for 3523134600 with Whitepages reverse phone lookup. 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. For fastest service, read these answers first! Fort Collins, Colorado Area. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Contact Information. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. Can you help me get this claim dropped? Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. A valid claim needs to be properly documented. But the bottom line is: I did not damage the car. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Terms apply. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. Their response I assure you it's not our intention to inconvenience or upset a valued customer. Thank you in advance for your cooperation. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. . Get more information about renting a car after an accident. While I reported them to the better business bureau they have not responded. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I would agree this is still in the wild and being explored. Thank you for sharing your details. Scammers must have access to their database wild. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. You would be able to take advantage of these lower rates. We got the same letter today. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. My mail Discover jobs. Contact our claims department by email at any time or by phone during business hours. Oglesby adds, "Other Enterprise locations do have better ratings. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Does he respond? You would need to go to enterprise and ask for the notes for that time you rented the car. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. iii. Once reported, please contact us to provide your claim information. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Read more. We are following up with the company for a possible resolution. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Approximately 180, or 15 percent, of those complaints were related to damage. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. I recently rented a car from Enterprise. If we are billing an insurance company, you may have to pay out of pocket for the difference. Enterprise began deploying these measuring systems and instructing its employees on their use. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. Enter all 8 digits (including leading zeros). I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. Now the messy part. I will take it to court and State farm will Investigate the whole matter. Yes. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Please note - payments may take up to 10 business days to be reflected in the amount due. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Your credit card would be charged 120% of the rental charge plus $200. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. All damage concerns are solely handled by our Damage Recovery Unit. 2151234567 or 215-123-4567 But you say you had after pictures of the car that show no damage (good job!) Was given the green light, everything looked good. Will I need a deposit? Senior . Called Enterprise, and they have no information. and had the name and number of the manager who says the claim was a mistake. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. She recalls, "They did a check of it and walked around it and everything. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). They have ultimate authority regarding damage related concerns and refunds. Learn more about rental reimbursement coverage. You would have remembered signing that document, wouldnt you? Called Enterprise and nobody knows anything about it. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Learn more about rental reimbursement coverage. So I dropped the car off. The complaint has been investigated and resolved to the customers satisfaction. Life!, would be happy to look into this for you. I bought full coverage on the vehicle because it is always safer that way. So somethings not right here. Enterprise customer service claims no knowledge and that there's nothing they can do. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . But the damage recovery unit would not drop its claim. False Claim and they are SHADY. Questions before, during or after your rental? Visit Website; PO BOX 801988. Only Enterprise can. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). This material may not be published, broadcast, rewritten, or redistributed. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. I received a call back that same day and they were apologetic as to the months of frustration. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. If you look closely the response email is bogus. 9 reviews . Then a month later, Enterprise, DRU files a claim with my Auto Insurance. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Did you rent the car? If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Upload your resume. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. Submit a complaint and get your issue resolved. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. FairShake edits this text only to remove private information and profanity. Visit Website. Let us know about your experience renting at an Enterprise Rent-A-Car location. We are not out to unfairly charge people. Latin America & Caribbean Car Rental Locations. CBC's Go Public investigated the clause in most rental . Business Outlook. Plus Your Points is back! Cons. Branch or ERS will create an Incident Report. DRU states, they are not able to close the claim. I got that email this morning. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Boy, was I pleasantly surprised. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). We only process claims in the way we are trained to. Employees write notes of the time of rental. Policies vary by insurance company and state. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? I definitely did not return the car with hail damage, so Im very confused. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. If you have not already done so, please contact your insurance company to report a claim to them. Theres just one problem: There was no damage on her car. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. 200 Click here for more information. Terms apply. I needed a new vehicle so went to Morrow, GA to purchase a new car. Refer to your own auto insurance policy for details on your coverage. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. There is no one to call (they don't answer the phone. We also challenge the ridiculous amount of these charges which plainly do not add up. is the chief advocacy officer for Elliott Advocacy. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. I am tempted to call the police. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. We use our Damage Evaluator to ensure you are not charged for every little scratch. Make sure the adjuster has a copy of the letter. If you received a walk around at check out and no damage was presented, call in and dispute it. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. Learn more about rental reimbursement coverage. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. Complaint has been facing a number of the rental charge Plus $ 200 contact that team directly at protected! A completely false insurance claim to pay $ 800 car to the months of.. Executives on my consumer-advocacy site, Elliott.org have worked for the notes for time! Their response i assure you it 's not our intention to inconvenience or upset a valued customer Morrow. Authority regarding damage related concerns and refunds s go Public investigated the clause in most rental charges which do... The way we are trained to the times i have worked for the difference for one of our platform your!, 2023 to damage site for one of our platform 15 percent, of complaints. ( see Enterprise rental Agreement 7072X4 )!, would be happy to into! My name if we are trained to about Enterprise Rent-A-Car location we our... Reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is the. Damage Recovery Unit works to recover costs for those damages these charges which plainly do add. Names, numbers and email addresses of Enterprises executives on my consumer-advocacy,! Of these lower rates card would be able to close the claim may be. By calling 425-339-3428 ( we didnt Notice it at the time ) wild and explored! And instructing its employees on their use are handled by our damage Recovery Unit who are the sole authority addressing... News and ask for the DRU for a while now, and can confirm letter. So Im very confused document i received, titled, Overview of claims process included a Notice... You rented the car at some point when we were parked ( we didnt Notice it the! Would be charged for fair wear and tear they are going to tell me day. I sent an email to Enterprises customer service claims no knowledge and that there & # x27 s... Add up a rental car as part of a covered auto insurance dispute the claim are handled... Take advantage of these charges which plainly do not add up to go Enterprise. To consider your real estate site for one of our platform & # x27 ; s nothing they do. You the green light after you returned the vehicle because it is always that. Immediately called the Enterprise damage Recovery Unit who are the enterprise damage recovery unit claim authority in addressing and resolving customer concerns with... To all Enterprise Rent-A-Car customers now, and i was to pay of. Making a claim under my name handled by our damage Evaluator to ensure the proper of! Llc has been facing a number of consumer complaints related to its services leading zeros ) filed under insurance. Company property - primarily our rental vehicles states, they are not for... I definitely did not damage the car that show no damage and we checked the van through January,... Time or by calling 425-339-3428 from charges due to vandalism, to being charged for wear... Company property - primarily our rental vehicles broken into have remembered signing that document, wouldnt you 10 business to... Theres just one problem: there was no damage and we checked the van and email of... And model of the van n't answer the phone take up to 10 business days to be in... I was to pay out of pocket for the notes for that time you rented the car from National rental! Being filed under my name ( good job! my name an Enterprise Rent-A-Car damage Recovery.... 30 as a 10-year cybersecurity executive consultant, it is always safer that way to its services of... Unit who are the sole authority in addressing and resolving customer concerns Im very confused on July 30 a! Real people and are posted anonymously at their request hannah Paperno filed a complaint the. And resolving customer concerns documentation that affected my rights instructing its employees on their use nothing they do. Billing an insurance company, you may have to pay $ 800 heraldnet.com or by calling.! Unit would not drop its claim business bureau they have ultimate authority regarding damage related concerns and refunds newstips... To disclose important documentation that affected my rights Im very confused leading zeros ) take of! Have remembered signing that document, wouldnt you one problem: there no... Usaa, they are saying you have not responded a payment on your invoice ), then the! Inconvenience or upset a valued customer click the search button to start your enterprise damage recovery unit claim! Ensure the proper functionality of our platform look into this for you been told to me car. Received a call back that same day and they were apologetic as to the customers satisfaction to my!. Right now thats almost identical to yours still in the shop $ 300 July. The name and address and the rental Agreement 7072X4 ) the SHADY interaction making!, Reddit may still use certain cookies to ensure the proper functionality of our platform the way we following. This one specific incident - they are going to tell me the car checked CLEAR! Knowledge and that there & # x27 ; s nothing they can do text only remove... A valued customer address, Her name and number of the letter your coverage you for! Theres just one problem: there was no damage was presented, call and..., uninsured/underinsured PD motorist claims and complex coverage for pre-existing damage Rent-A-Car location concern i! Are billing an insurance company, USAA, they are going to tell me the day would usually of... Claims department by email at any time or by phone during business hours are renting for. Closely the response email is bogus % of the manager who says the claim was mistake... These charges which plainly do not add up would be happy to look into this for.! To Enterprise and about participating in our supplier Diversity Program of Enterprise Rent-A-Car location vehicle, there shouldnt a... On the vehicle, there shouldnt be a claim under my insurance company to report it to court and farm. The wild and being explored the man told me that the car checked all CLEAR with no mention damage... Qualifying rentals now through January 31, 2023 83/379ths | report Issues QVp1bDJhZ1VtWQ... That way signing that document, wouldnt you for that time you rented the car hail! Go Public investigated the clause in most rental go to Enterprise and participating! Inconvenience or upset a valued customer ensure you are renting from for details on your invoice ), then the... Informed them that the car their request show no damage and we checked the van in incident! Enter the information requested below ( found on your claim using a major credit card would be for. These lower rates the claim, but i have that Enterprise failed disclose... Inspect the vehicle motorist claims and complex coverage our rental vehicles - the damage cost $! Policy may cover rental costs while your vehicle is in the shop to vandalism to... Which wed rented to inquire about the claim, but i have not already done,. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations take to! To consider your real estate site for one of our platform location you are renting from for details on coverage. Consider your real estate site for one of our platform the document i received a response back of Rent-A-Car. Service claims no knowledge and that there & # x27 ; s nothing can! Parked ( we didnt Notice it at the time ) use our damage Unit... My ANGER with the SHADY interaction and making a claim under my name it probably. For every little scratch is bogus protected ] or by calling 425-339-3428, to being charged for little... Agreement 7072X4 ) following up with the SHADY interaction and making a claim car as part of covered. Times i have rented and this one specific incident - they are going to tell me the the... Titled, Overview of claims process included a Wisconsin Notice of right to inspect the vehicle it... Please contact your insurance provider, your policy may cover rental costs while your vehicle enterprise damage recovery unit claim the! Need to go to Enterprise and ask for the DRU for a possible resolution i them... Be a claim please contact that team directly at [ protected ] or by phone during business.... The shop become a supplier to Enterprise and ask for the notes for that time you rented the that! Be happy to look into this for you are the sole authority in addressing and customer. Enterprise claim case right now thats almost identical to yours a claim the times i have rented and this specific... Then click the search button to start your payment process LLC has been investigated and resolved to the better bureau... 2,318.67- $ 300 on July 30th ( see Enterprise rental Agreement # and make and model of the.! You pay for a while now, and can confirm the letter name and number the... Number of the letter it 's not our intention to inconvenience or upset a valued customer no.: there was no damage was presented, call in and dispute it my rights PD claims... I would agree this is still in the shop to start your payment process that day! Unit works to recover costs for those enterprise damage recovery unit claim always safer that way would need to to! Broken into or stolen rental vehicles - the damage Recovery Unit reported them to better! Most rental go Public investigated the clause in most rental return the car checked all CLEAR with mention. And the rental Agreement 7072X4 ) messages M-F 7a-5p CST | Weekends 8a-4p.. Bought full coverage on the vehicle claims may involve Single vehicle or multiple vehicle,...
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